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Administrator
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Profile Settings
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Account

Profile & Settings

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Email cannot be changed here.

Change Password

Use a strong password with uppercase, lowercase, and numbers (min 8 chars).

Business Hours

One shared weekly schedule for the whole business — used for both booking availability and staff Attendance late/overtime calculation. Not configurable per branch.

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Saved ✓

Customer Classification

Thresholds that drive the Lifecycle and Value badges shown on Customer Contacts and Users — changing these reclassifies every customer immediately, not just new ones going forward.

Value

Based on a customer's total completed spend.

Total spend at or above this reaches Premium.
Total spend at or above this reaches VIP (overrides Premium).

Lifecycle

Based on account age, visit count, and days since last visit.

An account this age or younger, with fewer completed visits than the count below, is New.
Up to this many days since the last visit is Active.
Beyond Active, up to this many days is At Risk.
Beyond At Risk, up to this many days is Dormant. Anything further is Inactive.
Saved ✓

Home Service Areas

Control the states/cities where mobile (home service) bookings are available. Changes take effect immediately.

Saved ✓
0 area(s) in draft — not saved yet. Click Save Areas to publish permanently.
— active area(s) — total in list Home service disabled everywhere
0 area(s) are redundant — already covered by a broader entry (e.g. All Cities for the same state). They have no effect until removed.
State City Status
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Booking Cancellation Policy

Set refund rules for walk-in and home service cancellations.

Saved ✓
Unsaved changes — click Save Policy to publish.
NB — column guide
  • Window (min) — how many minutes define this rule (before the appointment for walk-in, or after booking for home service).
  • Refund % — how much of the payment is returned to the customer’s wallet when this rule applies.
  • Forfeiture % — how much is not refunded; refund % and forfeiture % must always add up to 100.
  • Customer — whether the customer is allowed to cancel the booking in this situation.
  • Admin — whether an admin can cancel the booking in this situation.
Rule Window (min) Refund % Forfeiture % Customer Admin
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Rule Window (min) Refund % Forfeiture % Customer Admin
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Admin Management

Manage admin accounts, assign roles, and customise per-role permissions. Super Admin only.

— total — super admin
Name Email Role Status Joined
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Editing permissions for:
Super Admin always has every permission and cannot be modified.
Every role and permission change — who changed what, and when.
When Action Role Target User Changed By Details
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